Delivery information
At Freakysoles®, our goal is to offer you the best shipping options, no matter where you live. We serve hundreds of customers every day and can offer the highest level of responsiveness.
HOW LONG DOES DELIVERY TAKE?
The delivery period consists of two periods:
1) Processing time:
Within 1-4 business days of placing your order, it will be viewed, approved and packaged. Your package will then be prepared for transport.
2) Delivery time:
Once the package has been picked up by our transport company, it will be sent to:
United States: 5-15 business days*
Denmark: 4-15 business days*
Germany: 3-15 working days*
Netherlands: 5-15 business days*
Rest Of The World: 7-15 bussiness days*
*All shipping times exclude customs delays. Delays may occur during peak seasons such as Covid, Christmas or Black Friday.
WICH COMPANY DO YOU USE TO SHIP?
We use DHL express 95% of the time. We also ship with fedex depending on logistics.
Do i get a tracking code?
We send everything by Registered Mail, and you will get the tracking code as soon as the item is shipped.
WHAT DOES SHIPPING COST?
We offer free premium shipping to our customers worldwide. . .
WHERE IS MY PACKAGE?
Once your package has shipped, you will receive an email with a tracking number.
You can use this number to track your order here: https://www.17track.net
For logistical reasons, the shipment can be sent in several partial shipments.
TRACKING NUMBER IS NOT WORKING?
THE MAKING PROCESS
Each pair of our shoes is hand-crafted and made according to european standarts. They are Made on request and realized according to your passions, personality, and taste. You can find inspiration from our existing designs or create your own.
Do you have any question?
If you’d like further information about the delivery and you can’t find it in our FAQs, please get in touch. Simply fill out the form, contact us via email, give us a phone call or use the live chat function.